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Latest C_C4HCX_2405 Test Format - New Exam C_C4HCX_2405 Materials

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SAP C_C4HCX_2405 Exam Syllabus Topics:

Topic
Details

Topic 1

SAP Sales and Service Cloud: This section of the exam measures the skills of SAP Consultants and covers SAP's cloud-based solutions for sales and customer service. It focuses on understanding how these tools enhance customer relationships and sales processes. One skill to be measured is configuring sales and service processes effectively.

Topic 2

SAP Integration Suite: This section of the exam measures the skills of SAP Integration Specialists and covers the SAP Integration Suite, which facilitates seamless integration between various systems and applications. It emphasizes understanding integration patterns and tools within the SAP ecosystem. A skill to be measured is implementing efficient integration solutions across platforms.

Topic 3

SAP Customer Data Cloud: This section of the exam measures the skills of SAP Consultants and covers SAP's solution for managing customer data and consent. It emphasizes understanding data protection regulations and customer identity management. A skill to be measured is implementing secure customer data management practices.

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Latest Updated Latest C_C4HCX_2405 Test Format - SAP New Exam SAP Certified Associate - Solution Architect - Customer Experience Materials

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SAP Certified Associate - Solution Architect - Customer Experience Sample Questions (Q36-Q41):

NEW QUESTION # 36
What is CTI integration used for?

A. Integration with social networks
B. Integration with Microsoft Outlook
C. Integration with a communication management system
D. Integration with government systems

Answer: C

NEW QUESTION # 37
Which objects are enabled for MS Teams integration in SAP Sales Cloud?
Note: There are 3 correct answers to this question.

A. Opportunities
B. Sales Quotes
C. Sales Orders
D. Contracts
E. Leads

Answer: A,B,E

NEW QUESTION # 38
How can Service Agents take action to improve the reaction times of a case in SAP Service Cloud? Note:
There are 2 correct answers to this question.

A. They can escalate the case.
B. They can assign a different team to the case.
C. They can modify the Resolution Due On field.
D. They can change the service level determination rules.

Answer: A,B

Explanation:
Improving Reaction Times in SAP Service Cloud:Service agents can take proactive steps to address cases efficiently and meet SLAs.
Key Actions:
* Reassigning Cases (A):Transfers cases to teams better suited to resolve them quickly.
* Escalating Cases (C):Marks the case as high-priority, triggering faster resolution workflows.
Why Other Options Are Incorrect:
* Modifying Resolution Due On (B):This is an SLA-driven field and cannot be arbitrarily changed.
* Changing Service Level Rules (D):Requires administrative permissions, not a typical agent activity.
References:
* SAP Help Documentation: Service Cloud Case Management.

NEW QUESTION # 39
You want to implement a combination of roles and attributes to build a set of rules and definitions that can return an access decision using SAP Customer Data Cloud.
Which authorization model needs to be implemented to accommodate this?

A. Policy-based access control (PBAC)
B. Role-based access control (RBAC)
C. Context-based access control (CBAC)
D. Attribute-based access control (ABAC)

Answer: A

NEW QUESTION # 40
Which of the following boards/committees is responsible for prioritizing the overall business functionality in order to ensure the integrity of the finished solution end-to-end?

A. Steering Committee
B. Business Process Board
C. Enterprise Architecture Board
D. Change Advisory Board

Answer: D

NEW QUESTION # 41
......

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